Alarm Lock ETPLN Guia do Utilizador descarregar pdf (Página 45)

DL-WINDOWS™ for Trilogy Networx™ V4.0 USER'S GUIDE 45

Actions > Relocate Gateways (Displayed in red)

To open this screen, click the GW Confg button to open the Gateway Configuration screen. Click to

highlight a specific Gateway in the list, then click Actions, Relocate Gateways (Displayed in red).

A working Gateway (discovered on the network, assigned

to an Account and operational) is listed in the Gateway

Configuration screen in blue colored text. When a work-

ing Gateway has subsequently lost communication with the

network and the Gateway Configuration screen is

opened, the Gateway appears listed in red colored text.

If you see a Gateway listed in red, either the network or the

physical Gateway device is responsible. Click to select the

red colored Gateway in the list, then click Actions, Relo-

cate Gateways (Displayed in red) to try to re-discover the

problem Gateway through the network.

If you see a Gateway listed in red, try the following:

1. Check the network. Re-fresh the Gateway Configu-

ration screen by closing and re-opening. If other

Gateways exist in the Account and are listed in blue-

colored text, this indicates that part of the network is

still operational. You may need to contact your net-

work administrator to assist in finding the source of the

network problem.

2. Check your physical connections to the GW device.

● The RJ-45 socket on the Gateway contains two

LED's; the green LED should be lit continually

when the RJ-45 plug is inserted and properly con-

nected. The yellow LED flickers when data is be-

ing send to or from the Gateway. If these two

LED's are not functioning, you can suspect the

problem lies with the RJ-45 cable or the network.

Try replacing the RJ-45 cable.

● If the RJ-45 socket LED's are operational, remove

the Gateway housing cover and power down and

power up the Gateway by removing and replacing

the power wires at the Gateway power terminals.

Press the "RESET" button on the Gateway PC

board to clear the Gateway memory (turn to page

25 and follow the "Resetting the Gateway" instruc-

tions for a "Full Reset").

3. If the network and the physical connections are found

to be in working order, the Gateway device itself may

need to be replaced. Open the Gateway housing

cover on the new Gateway device (it may be helpful to

make note of the new Gateway's MAC address lo-

cated on a square sticker--the MAC address is located

under the bar code and has 12 digits, grouped in 6

pairs separated by dashes). Disconnect the power

wires and the RJ-45 plug from the old Gateway and

reconnect all wires to the new Gateway. Continue

with the Actions, Replace Gateway with new one

procedures on the next page.

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